Terms of Service

Terms and Conditions • OpenBox

Last updated: March 20th, 2026

These Terms and Conditions (“Terms”) govern the use of the OpenBox platform, dashboard, reporting tools, campaign management services, support, and related rewarded user acquisition services (together, the “Services”) provided by MOOLU LDA, trading as OpenBox (“OpenBox”, “we”, “us”, or “our”), to any advertiser, partner, or other business customer entering into an Insertion Order or other written commercial document that refers to these Terms (“Counterparty”).

By signing an Insertion Order (“IO”), accepting any commercial document that refers to these Terms, or using the Services, the Counterparty agrees to be bound by them.

We’ve organized these Terms and Conditions into clear sections so you can quickly jump to what you’re looking for.

Scope
Definitions
Use of the Services
Campaign Operation
Advertiser Terms
Partner Terms
Compliance
Suspension and Termination
Confidentiality
Intellectual Property
Data Protection
Warranties and Liability
Governing Law
Entire Agreement, Severability and Waiver
Contact

1. Scope

These Terms set out the general legal and operational framework between OpenBox and the Counterparty.

Campaign-specific and commercial terms, including app, pricing or payout model, countries, caps, payment structure, billing mechanics, deductions, and campaign rules, will be set out in the applicable IO, the OpenBox dashboard, or other written campaign confirmation.

If there is any conflict between these Terms and an applicable IO, the IO will prevail.

2. Definitions

In these Terms:

Advertiser means a business customer buying campaign delivery or related services through OpenBox.
Partner means a business customer running campaigns or traffic through OpenBox.
MMP means the mobile measurement partner or other agreed third-party attribution provider.
OpenBox dashboard means the reporting and campaign interface made available by OpenBox for campaign information, validation, and operational management.
Billable Month means the relevant calendar month used for billing or payment purposes.

3. Use of the Services

The Counterparty confirms that it is acting for business purposes, has authority to enter into binding agreements, and has provided accurate and complete information to OpenBox.

Where OpenBox provides dashboard, reporting, or account access, that access is granted for the Counterparty’s internal business use in connection with campaigns run through OpenBox.

The Counterparty is responsible for keeping its login details secure and limiting access to authorized team members.

The Counterparty may not copy, scrape, reverse engineer, interfere with, or misuse the OpenBox platform, dashboard, or Services.

4. Campaign Operation

Each party agrees to run and manage campaigns in line with the applicable campaign details, restrictions, and instructions shown in the OpenBox dashboard or otherwise communicated in writing.

Unless expressly agreed otherwise in writing, OpenBox does not guarantee that any specific campaign, volume, cap, payout, pricing level, scale, or business outcome will remain available or be achieved.

The Services may rely on third-party providers, including attribution providers, analytics tools, app platforms, infrastructure providers, and payment providers. OpenBox is not responsible for delays, outages, reporting discrepancies, attribution changes, technical limitations, or other issues caused by those third parties, except to the extent directly caused by OpenBox.

5. Advertiser Terms

Where the Counterparty is an Advertiser, campaign funding, billing, KPI treatment, and deduction rules will be handled in accordance with the applicable Advertiser IO.

The Advertiser is responsible for providing the campaign requirements needed for launch, including KPI requirements, traffic restrictions, attribution rules, targeting parameters, and campaign limitations.

Unless expressly accepted in writing by OpenBox, hard KPI commitments do not apply.

6. Partner Terms

Where the Counterparty is a Partner, campaign operation, validation, payment, and deduction rules will be handled in accordance with the applicable Partner IO.

The Partner agrees to run campaigns in line with the campaign details, restrictions, and instructions shown in the OpenBox dashboard, unless otherwise communicated by OpenBox in writing.

7. Compliance

Each Counterparty is responsible for making sure its campaigns, creatives, materials, app assets, and related activity comply with applicable laws, platform rules, and third-party rights.

OpenBox may pause, restrict, or remove access to any campaign or Service where reasonably necessary for legal, technical, operational, security, reporting, or compliance reasons.

8. Suspension and Termination

OpenBox may suspend campaign delivery, dashboard access, or Services where reasonably necessary due to non-payment, suspected fraud, legal or regulatory concerns, technical or operational issues, material reporting issues, or breach of an IO or these Terms.

Either party may terminate the relationship in accordance with the applicable IO.

Termination does not affect any rights, confidentiality obligations, or payment obligations already accrued or already validly incurred before termination takes effect.

9. Confidentiality

Each party agrees to keep the non-public terms of its relationship with the other party confidential, except where disclosure is required by law or made with the other party’s prior written consent.

10. Intellectual Property

Each party keeps ownership of its own trademarks, logos, software, data, content, technology, and other intellectual property.

The Counterparty gives OpenBox a limited, non-exclusive, revocable right to use its names, trademarks, creatives, app identifiers, and campaign materials only to the extent needed to provide the Services.

Except as expressly stated in these Terms or an applicable IO, no intellectual property rights are transferred between the parties.

11. Data Protection

Each party will comply with applicable privacy and data protection laws.

Where required by law, the parties will enter into a separate data processing agreement.

The Counterparty acknowledges that campaign delivery, reporting, validation, fraud review, and optimization may involve third-party attribution, analytics, anti-fraud, and infrastructure providers.

12. Warranties and Liability

Except as expressly stated in an applicable IO, the Services are provided on an “as is” and “as available” basis.

OpenBox does not guarantee uninterrupted service, uninterrupted reporting, or the achievement of any specific KPI, spend level, delivery volume, payout level, or commercial result.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, goodwill, or business opportunity.

To the fullest extent permitted by law, OpenBox’s total liability arising out of or relating to the Services will not exceed the amount paid or payable to OpenBox under the applicable IO during the three (3) months before the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, willful misconduct, breach of confidentiality, infringement of intellectual property rights, or unpaid payment obligations.

13. Governing Law

These Terms are governed by the laws of Portugal.

Any dispute arising out of or in connection with these Terms that is not otherwise governed by an applicable IO will be submitted to the courts of Lisbon, Portugal.

14. Entire Agreement, Severability and Waiver

These Terms, together with any applicable IO and any written campaign confirmations expressly incorporated by reference, form the full agreement between the parties regarding the Services.

If any provision of these Terms is found to be invalid or unenforceable, the rest will remain in full force and effect.

Any failure or delay by either party in exercising a right under these Terms will not operate as a waiver of that right.

15. Contact

MOOLU LDA / OpenBox
Praceta Marquês de Pombal 11, 2820-001 Aroeira, Almada, Portugal
legal@moolu.io

Terms of Service • Moolu App

Last updated: August 10th, 2025

Welcome to Moolu (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our mobile application, website, and services (collectively, the “Service”). By creating an account, using the Service, or accessing any part of the platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not access or use the Service.

We’ve organized these Terms of Service into clear sections so you can quickly jump to what you’re looking for.

Eligibility
Account Creation and Security
Reward System and Redemption
Reward Expiration
Prohibited Conduct
Fraud Detection and Enforcement
Third-Party Partners and SDKs
Data Processing and Privacy
Availability and Modifications
Intellectual Property
Copyright Infringement / DMCA Policy
Termination of Account
Disclaimer of Warranties
Limitation of Liability
Indemnification
Dispute Resolution and Governing Law
Governing Law
Severability
Entire Agreement
Contact

1. Eligibility

You must be at least 16 years old to use the Service, or older if required by the laws of your country of residence. By using the Service, you confirm that you meet this age requirement and are legally capable of entering into binding agreements.

You have full legal capacity to enter into binding agreements.
You will provide accurate and truthful information.
You will comply with all applicable laws and regulations.

2. Account Creation and Security

To access the Service, you have to sign up and create an account. To create an account with Moolu you must provide a valid email address, or login details you make available through a third party (e.g., Google), and you must agree to these Terms and the Privacy Policy. You are responsible for:

Maintaining the confidentiality of your account credentials.
All activities that occur under your account.
Notifying us immediately at privacy@moolu.io of any unauthorized access or suspected security breach.

We may refuse, suspend, or terminate any account that violates these Terms or our compliance standards.

3. Reward System and Redemption

The Service allows users to earn points or rewards (“Rewards”) for completing eligible tasks. Rewards may be redeemable for cash, digital goods, or other offers, depending on availability.

We reserve the right to:

Modify, reduce, increase, or remove any rewards at any time.
Adjust the reward values for specific actions or offers based on country, user behavior, campaign conditions, or third-party partner pricing.
Refuse a reward redemption or cashout if there is evidence of suspicious activity, fraud, or Terms violations.

The display of a specific reward amount does not guarantee its continued availability or value. Reward values can change at any time, even during ongoing tasks or sessions.

4. Reward Expiration

All earned rewards or balances may expire (forfeited permanently) under the following conditions:

If your account remains inactive (no in-app actions) for 12 months.
If the Service is terminated or substantially modified.
If a promotional reward is issued with an explicit expiration date.

We may provide notice via email or in-app messages before rewards expire, but are not obligated to do so.

5. Prohibited Conduct

You agree not to:

Use VPNs, bots, emulators, spoofing tools, or automated scripts.
Create multiple accounts for self-referral or manipulation.
Attempt to bypass geolocation restrictions or eligibility filters.
Abuse referral systems, promotional events, or third-party integrations.
Reverse engineer, tamper with, or interfere with the Service.

Violations may result in suspension, termination, and forfeiture of Rewards.

6. Fraud Detection and Enforcement

We actively monitor for abusive behavior using a combination of automated and manual systems, including:

Device fingerprinting
IP address analysis and clustering
GPS-based geolocation
Behavioral pattern analysis
Traffic quality scoring and session validation

Suspicious or fraudulent behavior may result in:

Immediate suspension or termination of your account
Refusal or revocation of Rewards
Requirement for manual verification steps
Permanent ban from the platform

7. Third-Party Partners and SDKs

We work with trusted third-party partners to support reward tracking, offer delivery, analytics, and fraud prevention. These partners may include engagement tracking SDKs, cashout and gift card processors, ad networks, and offer providers. Their use is subject to their own terms and privacy practices, and may involve data sharing as outlined in our Privacy Policy.

8. Data Processing and Privacy

We collect and process personal data as described in our Privacy Policy. This includes:

Device data, advertising identifiers, and location data
Activity and engagement metrics
Offers and ads interaction data

We rely on legitimate interest, contractual necessity, or your explicit consent where required by law. You may exercise your data rights by contacting us at privacy@moolu.io.

9. Availability and Modifications

We may modify or discontinue any part of the Service at any time, without prior notice. This includes:

Features
Reward systems
Offers and redemption methods

Material changes will be communicated more prominently. We are not liable for any consequences related to such changes, including lost opportunities or expired Rewards.

10. Intellectual Property

All trademarks, logos, designs, text, graphics, software, and other content available through the Service are the exclusive property of Moolu or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are strictly prohibited from copying, reproducing, distributing, modifying, displaying, performing, publishing, licensing, creating derivative works from, or otherwise exploiting any part of the Service without our express prior written consent.

Unauthorized use may violate intellectual property laws and result in civil or criminal penalties.

11. Copyright Infringement / DMCA Policy

We respect the intellectual property rights of others. If you believe that any content on Moolu infringes your copyright, please contact us so we can review and address the issue.

To help us process your request quickly, include the following in your message:

A description of the copyrighted work you believe has been infringed
A description or link to the content you believe is infringing
Your name, contact information, and a brief statement that you’re the copyright owner (or authorized to act on their behalf)
A statement that you’re submitting the request in good faith

Email: legal@moolu.io

12. Termination of Account

We reserve the right to suspend or terminate any account, at any time, for:

Violation of these Terms
Fraudulent or abusive activity
Regulatory or legal reasons
Service discontinuation

Termination may result in loss of Rewards and access to your account history. All decisions are final.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee:

That the app will always function error-free or uninterrupted
That any reward will be available at any time
That your use of the app will result in earnings or payouts

14. Limitation of Liability

To the fullest extent permitted by law, Moolu shall not be liable for any:

Indirect, incidental, punitive, or consequential damages
Lost profits, data loss, or failure to earn rewards
Delays, errors, or outages in third-party services

To the fullest extent permitted by law, our total liability to you for any claim related to the Service shall not exceed $10.

15. Indemnification

You agree to defend, indemnify, and hold harmless Moolu, its affiliates, and partners from and against any claims, damages, losses, and legal fees arising from:

Your use of the Service
Your violation of these Terms
Any misuse of rewards, offers, or accounts

16. Dispute Resolution and Governing Law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

We aim to resolve any concerns quickly and fairly. If you have a dispute with us, we encourage you to first contact our support team. Most issues can be resolved informally.

If we cannot resolve the dispute amicably, you agree that any claim or controversy arising out of or relating to these Terms or your use of the Service shall be submitted to binding arbitration or similar alternative dispute resolution process, except where prohibited by applicable law.

Unless otherwise required by law, arbitration shall take place in HERE (e.g., Lisbon, Portugal), in English or Portuguese, and in accordance with the rules of a recognized arbitration body in Portugal, such as the Centro de Arbitragem Comercial (Commercial Arbitration Center).

Nothing in this clause prevents either party from seeking injunctive or equitable relief in court for breaches of intellectual property or misuse of confidential information.

To the extent permitted by law, you and Moolu agree to waive any right to participate in class actions or representative proceedings. All disputes shall be resolved on an individual basis.

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to its conflict of laws principles.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to conflict of law principles. Any claims not subject to arbitration shall be resolved exclusively in the courts located in Portugal, and you consent to the jurisdiction of those courts.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be removed and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Moolu regarding the use of the Service.

They supersede any prior agreements, communications, or understandings, whether oral or written.

No waiver of any provision shall be deemed a further or continuing waiver of that provision or any other, and our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

20. Contact

For support, complaints, or legal notices, contact:

Company Name: MOOLU LDA
Email: legal@moolu.io
Address: Praceta Marquês de Pombal 11, 2820-001 Aroeira, Almada, Portugal